Reference guide
Troubleshooting & FAQ
Start with the dashboard's Needs attention panel — it catches most day-to-day issues before you need to dig further. Beyond that, here's what we hear most often.
Common questions
A barcode scan isn't finding the product.
Check that the product record actually has a barcode saved, and that it matches what's printed on the carton. A missing or mismatched barcode is the most common cause — see Products & client portal for where to add one.
An order won't allocate.
Check that the client has enough available inventory for every SKU on the order. Partial or zero stock is the usual reason allocation stalls — see Orders, allocation & shipping.
An invoice is missing line items.
That charge type is probably missing from the client's rate card. Add it under Finance → Rate Cards and regenerate the invoice — see Billing & invoicing.
A client can't see their inventory in the portal.
Check that their user profile is linked to the correct client record — a portal login not tied to the right client won't show anything.
How do I report something that's broken?
Use the feedback button in the bottom-right corner of any page in the app — it sends a report directly to Storely support, including which page you were on.